EKSAN who has adopted the principle of unconditional customer satisfaction since it was founded, has taken self-renewing and improving continuously, identifying the customer needs and respond to them immediately as basic principles.

For this purpose, in EKSAN;

  • The principle of "customer orientation” is accepted as the basis of the customer satisfaction policy and processes are improved continuously and long-term relationships with customers are built in line with customer demands and expectations.
  • All owned resources are used to convert customer feedbacks to customer satisfaction with many years of experience and the customer-oriented service.
  • In order to make customer satisfaction permanent; it is followed whether customer needs are met, and the changing needs of customers are measured, evaluated and announced to all employees, product development works are done, all dissatisfactions about the products offered are assessed and corrective actions are taken.